D-finite is an experienced and trusted European System Integrator and Consulting Partner delivering Customer Experience related services. Being a subsidiary of Ideal Systems we have been around for more than 25 years in the Customer Service industry and have an expert Product Creation, Deployment and Integration DNA. We are keen to improve sensitive areas of your business operations in order to help your Customer Service achieve higher efficiency, better performance and greater customer satisfaction.
TRUSTED PARTNER SINCE 1997
WHO WE ARE
EFFICIENCY MADE EASY
WHAT WE DO
Our Vision
We embrace Customer Expectations for service excellence and provide fast, accurate resolution to their questions and issues while keeping your service agents productive and satisfied regardless of where they are located.
Our Mission
We take our clients on a journey from legacy on-premises and hosted technologies to feature rich and innovative cloud-based solutions based on best of breed technology providers.
Our Value Proposition
We provide expert-level services focused on successful assessment, adoption, transformation and further optimization of best-in-class Customer Experience platforms.
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FOCUS ON WHAT MATTERS MOST
CERTIFIED EXPERTS
We have an experienced team of certified consultants that focus on best-in-class Customer Service applications such as Salesforce, Genesys and Amazon Connect. We are highly specialized in following solutions:
Salesforce Service Cloud & Service Cloud Voice
Salesforce Service Cloud is an industry leading customer service software solution. It includes case management, customer access across all channels, integration with legacy data systems, prebuilt integration apps, routing & queue management and much more.
Salesforce Service Cloud Voice provides agents with high quality phone support. It offers a 360-degree view of customers and their requests, combining data from all available channels.
Amazon Connect & Genesys Cloud CX
Amazon Connect and Genesys Cloud CX are cloud based contact center solutions that help you manage omnichannel interactions in a seamless customer journey.
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OUR SERVICES
With extensive knowledge and hands-on experience, we have become trusted advisors in implementing and optimizing powerful Customer Service solutions. Salesforce Service Cloud enables our customers to deliver exceptional customer support, streamline processes and enhance agent productivity. By harnessing the capabilities of Service Cloud Voice integrated with Genesys or Amazon Connect, we empower businesses to transform their Contact Centers by seamlessly integrating telephony, chat and other channels with Salesforce. We understand the importance of thorough preparation, and work closely with our partners to analyze the specific requirements, design tailored solutions, and develop a roadmap for success.
ASSESSMENT &
MEASUREMENT
Assessment Services are designed for key stakeholders who want to get a holistic view of the current state of their Service Center operations, so as to understand how effectively their current technology platform supports its customers’ requirements.
The outcome of our assessment is a complete report based on our mission’s findings and a recommendation roadmap to a more efficient and evolutive Experience Service Center. It gives insights how to improve sensitive areas of your business operations in order to help your Customer Service achieve better performance.
As digital channels continue to shape daily personal interactions, there is a greater expectation for companies to integrate digital technology into all business areas. To provide customer-centric, personalized experiences, contact centers need to surf on this digital wave. By offering a digital-first customer experience, businesses can both meet the expectations of today’s customers and gain a competitive advantage in a crowded marketplace.
Transformation Services inspires you to adopt a digital-first strategy and integrates digital technology into all elements of your business reality while providing a personalized experience for each customer. Our expert consulting team guides you to a digital-first customer experience model based on best of breed cloud based solutions.
Technological advances in robotic process automation (RPA), chatbots, AI, and machine learning (ML) are literally changing the game of customer care. Companies that are able to provide customers with live, personalized and relevant support will further differentiate themselves from competitors. They achieve higher customer loyalty and satisfaction which translates into increased revenue, profits and customer lifetime value. To explore the pros and cons of specific service center optimizations, our certified experts challenge you through feature relevance, capability matrix, integration needs and solution mapping analysis and insights.
EXPERT ASSISTANCE
Nurturing and monitoring your Customer Service after deployment helps you to ensure the business keeps achieving the desired benefits and expectations. Support services include SLA based technical support, health check, troubleshooting, software updates, training and customisation. The goal is to ensure that your systems keep working effectively and efficiently.
THE TECHNOLOGY STACK
WE WORK WITH
SALESFORCE
Salesforce is the world's #1 customer relationship management (CRM) platform.
AMAZON CONNECT
Amazon Connect is a major self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.
AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud, offering over 200 fully featured services from data centers globally.
GENESYS
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management.
TESTIMONIALS
CLIENTS FEEDBACK
Do you want to know why so many businesses like working with us? Here’s what they have to say about it.
They have been outstandingly reliable, innovative and appreciate a challenge. They have consistently delivered and have allowed us to align our use of technology with our business practice.
I really appreciate the collaboration with D-Finite. They understand our needs and are professionals. Their resources are expert in their branch (Salesforce). They are also flexible and react quickly and adequately when needed.
D-Finite is the secret sauce in our customer service mix. They are the key driver behind our B2B and B2C CRM solution. They have skilled persons that always try to meet and beat deadlines.
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GET IN TOUCH
We love to hear from you. Do you have a specific question, comment or inquiry? Send us a message or get in touch.
Harensesteenweg 232 Box 2.10
Building C Level 2
B-1800 Vilvoorde
Belgium
info@d-finite.com
+32 (0)2 300 56 96